Returns, Refund and Exchange Policy

  1. Shipping Policy

At CHIMI, we are committed to providing you with a seamless and satisfying shopping experience. Please read the details of our shipping policy below: 

1.1 Processing Time 

  • All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.  
  • You will receive another notification when your order has been shipped. 
  • We will attempt to deliver the purchased Product to your designated address within the estimated timeline of delivery notified to you. In the event you are not available or present to accept the delivery of the Product, our Logistic Partners will make a maximum of 3 (three) attempts to deliver the purchased Product(s) to you. If the third delivery attempt is unsuccessful and you continue to remain unavailable, we reserve the right to cancel the order of the purchased Products at our sole discretion and process the return of such Product to us. We further reserve the right to deduct the shipping and delivery charges borne by us while processing any refunds subsequent to such cancellation. 

1.2 Shipping Rates and Delivery Estimates 

  • Standard Shipping: Free on all orders. Estimated delivery time: 3-5 business days. 
  • COD: Cash on delivery is available

1.3 Order Tracking 

  • Once your order has shipped, you will receive an email notification with a tracking number. 
  • Please allow up to 48 hours for the tracking information to become available. 

1.4 Shipping Restrictions 

  • We deliver to all locations within India. However, there may be some remote areas where delivery might take a bit longer. 
  1. Return Policy

At CHIMI, we want you to love your purchase. If you are not completely satisfied, you can easily put a request for return and we will assist you.  

  1. Return Eligibility 
  • Items must be returned within 7 days of the delivery date. 
  • Items must be in its unused, original condition, along with the original invoice/ sale receipt, brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. 
  • We reserve the right to refuse any return sent or communicated after the 7-day period or the return of any item which is not in the same condition as when received. 
  • Returns are only accepted for items purchased directly from our website. 
  • Items purchased during sale or during discounts/ offers are not eligible for returns.  

 2.2 Return Process 

  • To initiate a return, please contact our customer service team at support@brdggroup.com with your order number and reason for the return. 
  • Our team will provide you with a return authorization and arrange for a pick up from the same address mentioned in the shipping details. 
  • It is imperative that your return passes the QC to become eligible for a refund or exchange. 

2.3 Refunds 

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. 
  • If approved, your refund will be processed to your original method of payment within 15 business days. 
  • Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

2.4 Exchanges 

  • If you need to exchange an item for the same product, please contact us at support@brdggroup.com with your order number and reason for the exchange. 

2.5 Non-returnable Items 

  • Gift cards 
  • Items marked as final sale 
  1. Customer Support

If you have any questions about our shipping or return policies, please don’t hesitate to reach out to our customer support team: 

Thank you for choosing CHIMI. We appreciate your business and are committed to providing you with high-quality sunglasses and exceptional customer service.