Returns, Refund and Exchange Policy

How to return your product

  • Within 14 days of receiving your order.
  • Upon receipt of the returned product, CHIMI India will verify that it is returned in its:
    Original condition
    2. Showing no signs of use
  • Ensure that the product remains in an unused condition, please use appropriate protective packaging. Preferably use the same packaging in which you received your order.CHIMI India reserves the right to deduct the refundable amount if the product or items in the original packaging is missing, damaged or showing signs of use.
  • *Returns are not applicable on discounted items.
  • If you do not pick up your order, kindly note that you will be charged a return fee
  • Please reach out to our customer service team by email at or
    Call Us: 02071173777
  • Pack your products. Pack your product carefully. Please use all original packaging.
  • Send your package with the same carrier that delivered it.

CHIMI India offers returns but not exchanges. If you want to exchange your product, please place a new order and register your return separately.


Refund Policy

How will I get refunded for the returned orders and how long will this process take?

In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse and if it satisfies the quality check the refund will be initiated in 3-4 business days.

  • For payments done through credit/debit cards or net banking, therefund will be processed to the same account from which the payment was made within 3-4 business days of us receiving the products back.
  • For cash-on-delivery transactions, wewill initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 3-4 business days of us receiving the products back and your bank details in your email.

Contact Us

Address: Plot No.2 CTS No. 5/7, 6 Saki Vihar Road, Sakinaka, Andheri East,
Mumbai – 400072.

Call Us: 02071173777


Live Chat: You can reach us through live chat by clicking the button located further down this page to initiate the conversation.