You may return your product within 14 days after having received the order to be eligible for a refund. Exchanges are not accepted, please return your product and place a new order.

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Please visit the return page and follow the instructions.

Read all about returns here.

Once we receive your return, please allow 5-10 business days for processing and handling.

Ordering Online

As soon as your order is shipped you will receive a shipping confirmation with a tracking number via email or any of the following ways:

In normal circumstances, your order is shipped within 1-2 business days. How many days it takes for your package to arrive depends on which delivery service you choose. At the checkout, you can see the delivery options we offer to your address and the estimated delivery time.

Estimated standard delivery times under normal conditions :
India: 3-5 business days

Please use the chat option on the bottom right to contact Customer Service:

Please note that orders that have been processed and shipped cannot be cancelled. When the order has been shipped, you will receive a shipping confirmation email.

If you have requested a cancellation after the order has been shipped, you must return it for a refund instead.

The shipping address can only be changed prior to the order being shipped. Please contact Customer Service using the chat option.


CHIMI accepts all major credit cards through Klarna or Adyen. The following payment methods are offered in a selection of countries:

  • Mastercard
  • VISA
  • PayPal
  • Apple Pay
  • American Express/AMEX

Please contact our customer service if your preferred method of payment is not available in your country.

Your personal online security is very important to us. To help ensure your shopping experience is safe, simple and secure we use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. To ensure your information is kept private, we do not process or store any payment information in our database.

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When you have placed an order with us, the funds are temporarily reserved but you are not actually charged. When your order has been dispatched, we will capture the funds from your account.

If your order attempt was declined, this can often be due to your bank. We suggest that you contact your bank or card-issuing company to ask if they have any kind of block on your card.

If you are confident that nothing is wrong with your bank service, or if you receive another error message, please use the Help icon on the bottom right to contact Customer Service: